FAQ
Booking & Payment
How can I book?
You can check availability and rates and book directly on our official booking system (booking.staydreamhotel.com). Bookings are also available via OTAs such as Airbnb.
Which payment methods are accepted?
Credit cards (Visa / Mastercard / JCB / American Express), Apple Pay, Google Pay and other methods shown on the booking screen. Payment is taken at the time of booking.
Can I change my booking?
Please contact us if you would like to change dates or the number of guests. We will do our best depending on availability.
Is there a child rate?
There is no separate child rate. Please include children in the guest count.
Can I get a receipt?
Receipts are available for bookings made on our official booking system. For OTA bookings, please check with the OTA.
Cancellation
Is there a cancellation fee?
For official bookings, cancellations up to 30 days before check-in are fully refunded; later cancellations and no-shows are not refunded. OTA bookings follow each OTA’s policy.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is from 16:00 and check-out is by 10:00 at all properties.
Is early check-in or late check-out possible?
It may be possible depending on cleaning and other bookings. Please ask in advance (fees apply).
Do I need to register my passport?
Under Japanese law, guests without Japanese nationality must register passport details before check-in. Instructions are sent after booking.
How do I check in?
Self check-in. Detailed instructions are provided on your guest page after booking.
During Your Stay
Is there Wi-Fi?
All properties have unlimited high-speed fiber Wi-Fi, suitable for remote work.
Can I use the kitchen and washing machine?
Yes. Each home has a kitchen with cookware and tableware, and a washing machine with detergent.
Is there cleaning during the stay?
Cleaning is done after check-out. Cleaning supplies are provided, and mid-stay cleaning is available for a fee.
Are long stays possible?
Yes, please contact us.