Accommodation Agreement

1. Scope

• Accommodation contracts and related contracts concluded between the Property and guests are governed by this Agreement. Matters not provided for herein are governed by laws and regulations or generally established practices.
• If the Property agrees to special terms within the scope of laws and practices, those special terms prevail.
• The Property’s conditions of use are set out in the House Rules, which form part of this Agreement.

2. Application

Anyone wishing to make a booking must provide the following through the official booking system or other means:

• Name and contact details of the guest
• Dates of stay and number of guests
• Any other information the Property deems necessary

Please notify us promptly of any changes. A request to extend a stay is treated as a new application.

3. Formation of the Contract

• The contract is formed when the Property accepts the application and payment is completed (for bank transfers, when the Property confirms receipt).
• Accommodation charges must be paid at booking or by the date specified by the Property. If payment is not received by that date, the Property may cancel the contract.

4. Cooperation with Infection Prevention

The Property may request cooperation under Article 4-2(1) of the Hotel Business Act.

5. Refusal of Accommodation

The Property may refuse to conclude a contract in the following cases, without prejudice to Article 5 of the Hotel Business Act:

• The application does not comply with this Agreement
• The Property is not available
• The guest is likely to act against laws, public order or morals in connection with the stay
• The guest is, or is controlled by, an organized crime group or other anti-social force
• Violent demands or unreasonable burdens are imposed (excluding requests for removal of social barriers under the Act for Eliminating Discrimination against Persons with Disabilities)
• The guest is a patient of a specified infectious disease under the Hotel Business Act
• Accommodation is impossible due to natural disaster, facility failure or other unavoidable reasons
• Minors intend to stay without parental consent
• The number of guests exceeds the booking, or the booking is made to transfer the right of stay to a third party
• Any other case where laws or Tokyo Metropolitan ordinances permit refusal

A person refused may ask the Property to explain the reason.

6. Cancellation by the Guest

• Guests may cancel the contract by notifying the Property.
• If a guest cancels all or part of the contract, the cancellation fee in Appendix 2 applies.
• If a guest does not arrive by 24:00 on the day of arrival without notice, the contract may be treated as cancelled by the guest (no-show).
• For bookings made through an OTA (e.g. Airbnb), the OTA’s policy prevails.

7. Cancellation by the Property

The Property may cancel the contract in the following cases:

• The guest is likely to act, or has acted, against laws, public order or morals
• The guest is found to be an anti-social force
• The guest seriously disturbs neighbours or others (including noise late at night)
• The guest is a patient of a specified infectious disease
• Violent demands or unreasonable burdens are imposed
• Accommodation becomes impossible due to force majeure
• The guest smokes, uses open flames, tampers with fire equipment or otherwise breaks fire-prevention rules
• Unregistered persons stay, the number of guests exceeds the booking, or the right of stay is transferred
• The guest breaches this Agreement or the House Rules

Except for force majeure or reasons attributable to the Property, charges already paid will not be refunded. Guests may ask for the reason for cancellation.

8. Guest Registration

Before check-in, guests must register the following via the official booking system or a method specified by the Property:

• Names, addresses and contact details of all guests
• For foreign nationals without an address in Japan: nationality and passport number (including a copy of the passport)
• Any other information the Property deems necessary

Under the Hotel Business Act, unregistered persons may not stay.

9. Hours of Use

• The property may be used from check-in at 16:00 to check-out at 10:00. For consecutive nights, it may be used all day except on the arrival and departure days.
• Early check-in or late check-out may be offered depending on availability, for an additional fee set by the Property.
• The Property may enter the premises when necessary for safety, hygiene or operations, with prior notice except in emergencies.

10. Compliance with Rules

Guests must follow the House Rules and any notices posted at the property.

11. Payment

• The breakdown of charges is shown in Appendix 1.
• Charges are payable in Japanese yen by credit card or other methods accepted on the official booking system.
• Additional charges, penalties and compensation are payable upon request by the Property.
• Charges are not refunded if the guest voluntarily does not use the property, except as provided in Appendix 2.

12. Liability of the Property

• The Property will compensate guests for damage caused in the performance or non-performance of the contract, unless the damage is not attributable to the Property.
• If the Property cannot provide the booked property for reasons attributable to it, it will try to arrange other accommodation on the same conditions; if this is not possible, paid charges will be refunded.

13. Luggage, Belongings and Lost Property

• As this is a whole-house rental, the Property does not hold luggage or valuables. Guests are responsible for their belongings, and the Property is not liable for loss, damage or theft except in cases of intent or gross negligence on its part.
• Items left after check-out are kept for 7 days from discovery and then handed to the police. Food, magazines and other waste-like items are disposed of. Shipping costs for returning items are borne by the guest.

14. Parking

Where parking is available (Stay Dream Flower Tea), the Property only provides a parking space and is not responsible for the custody of vehicles, except for damage attributable to the Property.

15. Liability of the Guest

Guests must compensate the Property for damage caused intentionally or negligently (including cleaning, repair costs and loss of business). Penalties and compensation amounts are set out in Appendix 3.

16. Appendix 1: Breakdown of Charges

• Accommodation charge: base rate per house + additional guest charges + cleaning fee
• Additional charges: early check-in / late check-out, mid-stay cleaning and other paid services
• Taxes: consumption tax (including local consumption tax) and accommodation tax (as set by the Tokyo Metropolitan Government)
• Rates are as shown on the official booking system.

17. Appendix 2: Cancellation Fees

• Up to 30 days before check-in: free (full refund)
• From 29 days before check-in, on the day, or no-show: 100% of the accommodation charge
• Shortening the stay: no refund for remaining nights
• Refunds are made to the original payment method; processing fees may be deducted.

18. Prohibited Items and Acts

The following are prohibited. If found, we will immediately end the stay and ask the guest to leave.

• Animals, birds or other pets
• Explosives, flammable or foul-smelling items
• Items whose possession is prohibited by law
• Distributing advertisements, selling goods or soliciting without permission
• Commercial photography or filming without permission
• Moving, modifying or taking away furniture, appliances or supplies without permission
• Sharing the door code or other entry information with anyone other than registered guests

19. Appendix 3: Penalties and Compensation

• Smoking anywhere on the premises (including balconies): ¥50,000
• Exceeding the booked number of guests, false guest numbers, or unregistered guests: ¥15,000 per excess person per night
• Damage to or soiling of furniture, appliances, bedding or supplies: price of an equivalent new item (plus loss of business until restoration if intentional or negligent)
• Soiling of bedding or supplies by vomit, etc.: ¥100,000 flat
• Lock replacement due to a lost key or leaked door code: actual cost (¥100,000 or more)
• Breach of the article on Prohibited Items and Acts: ¥300,000 or more

20. Disclaimer

• The Property is not liable for loss of guests’ property or safety not attributable to the Property.
• If the property becomes unusable due to natural disaster, incidents or equipment failure, charges from the unusable day onward will be refunded, but other losses such as transport costs will not be compensated.

21. Amendment

The Property may amend this Agreement as necessary. Amendments and their effective date will be announced on this website at least one week in advance.

22. Governing Law and Jurisdiction

This Agreement is governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction of first instance over any dispute.

23. Contact