Privacy Policy

1. Definition of Personal Information

"Personal information" means information as defined in the Act on the Protection of Personal Information of Japan, such as name, address, phone number, email address or other descriptions that can identify a specific individual (including information that can be easily matched with other information to identify an individual).

2. How We Collect Personal Information

We may collect personal information in the following cases:

• When you make a reservation
• When you register or use My Page
• When you submit the contact form
• When you communicate with us by email, etc.
• When we prepare the guest register required by the Hotel Business Act (including nationality and passport number)

3. Purpose of Use

We collect and use personal information for the following purposes:

• Receiving, confirming and managing reservations
• Processing payments and refunds
• Communicating with you about your stay, such as check-in instructions
• Responding to inquiries
• Preparing and keeping the guest register as required by law
• Improving our services

4. Provision to Third Parties

We will not provide your personal information to third parties except in the following cases:

• With your consent
• When required by law (including inquiries from the police)
• When necessary to protect life, body or property
• To contractors such as payment processors (e.g. Stripe) and email delivery providers, to the extent necessary for the purposes of use

5. Security

We take security measures such as encrypted communication to prevent unauthorized access, loss, destruction, alteration and leakage of personal information. Credit card information is handled by our payment processor and is not stored by us.

6. Cookies

The Site may use cookies to keep you logged in, remember your language setting and analyze access. You can refuse cookies in your browser settings, but some features may become unavailable.

7. Disclosure, Correction and Deletion

If you request disclosure, correction or deletion of your personal information, we will respond within a reasonable period after verifying your identity. Information that we are legally required to keep may not be deleted.

8. Changes to this Policy

We may revise this Policy as necessary. The revised Policy takes effect when posted on the Site.

9. Contact

For inquiries regarding the handling of personal information, please contact us below.