Notation Based on the Specified Commercial Transactions Act
The following information is provided in accordance with Article 11 of the Act on Specified Commercial Transactions of Japan.
| Seller | 開誠株式会社 (operator of Stay Dream Hotel) |
|---|---|
| Responsible Manager | Li Yan (李 燕) |
| Address | 3-35-3 Higashi-Nippori, Arakawa-ku, Tokyo 116-0014, Japan |
| Phone | Will be disclosed without delay upon request. Please contact us by email or via the contact form. |
| info@staydreamhotel.com（Contact form） | |
| Price | The amount (tax included) shown on the booking screen for each stay. |
| Additional Fees | Accommodation tax and other public charges may apply separately. Bank transfer fees are borne by the guest. |
| Payment Methods | Credit cards (Visa / Mastercard / JCB / American Express), Apple Pay, Google Pay and other methods shown on the booking screen. |
| Payment Timing | Card payments: charged at the time of booking. Bank transfer: by the deadline stated in our instructions. |
| Service Delivery | On the booked dates (check-in from 16:00, check-out by 10:00). |
| Booking Confirmation | A booking is confirmed upon completion of payment (for bank transfers, when we confirm receipt). |
| Cancellation & Refunds | Full refund for cancellations up to 30 days before check-in. No refund thereafter or for no-shows. See the cancellation policy in our Terms of Service. |
| System Requirements | Latest versions of major browsers (Chrome / Safari / Edge / Firefox). |